The Light Salon London – Treatment & Booking Terms & Conditions

We want every visit to The Light Salon at Selfridges London to be straightforward, comfortable and enjoyable. These terms explain how our appointments and treatment packages work and what you can expect when visiting us.

By booking an appointment at The Light Salon Selfridges London, you agree to the terms below.

Appointments
Appointments can be booked through our online booking system or directly with the salon. Walk-ins are also very welcome, subject to availability.

Please arrive in good time for your appointment. If you arrive late, we will always do our best to accommodate you, but we may need to shorten your treatment so that we do not delay the next client's appointment.

Cancellations & Changes
We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you give us at least 24 hours' notice, wherever possible.

You can manage your appointment through our online booking system or email us at selfridges@thelight-salon.com.

We do not currently charge a late cancellation fee. However, giving us as much notice as possible allows us to offer the appointment to another client.

Treatment Packages
Our treatment packages are designed to be used regularly to help you get the most from your treatments.

3-for-2 treatment packages are valid for 2 months from the date of purchase.

6-treatment packages are valid for 12 months from the date of purchase.

All treatments must be taken within the applicable validity period.

Treatment packages are personal to the client who purchased them and are non-transferable.

If exceptional circumstances prevent you from using your treatments within the validity period, please contact us and we will consider your circumstances individually.

Consultations & Treatment Suitability
Your safety and comfort are important to us. Before your treatment, we may ask you to complete a consultation form and provide information about your health, medication, pregnancy, skin conditions or anything else that may affect the suitability of your treatment.

Please let your therapist know if anything has changed since your previous visit.

In some circumstances, we may recommend adapting, postponing or not proceeding with a treatment if we believe it is not appropriate for you.

Clients Under 16
We are happy to treat clients under the age of 16 where the treatment is appropriate.

A parent or legal guardian must provide consent and be present for the client's first treatment.

For subsequent appointments, parental or guardian consent will still be required, but they do not need to be present unless requested by The Light Salon.

Treatment will only go ahead where our therapist is satisfied that it is appropriate for the young person. We will also involve the young person in the decision and will not proceed with treatment if they do not wish to be treated.

Treatment Results
Everyone's skin is different, and individual responses to treatment can vary. While we will always recommend treatments based on your individual needs, we cannot guarantee a particular result.

Our therapists will provide advice on treatment frequency and any appropriate aftercare to help you get the most from your treatment.

Therapist Availability
We will always try to accommodate appointments with your preferred therapist. Occasionally, due to illness, absence or other circumstances outside our control, we may need to offer you another therapist or an alternative appointment.

If we need to change or cancel your appointment, we will contact you as soon as reasonably possible.

Personal Belongings
Please take care of your personal belongings while visiting the salon. We cannot accept responsibility for loss or damage that has not been caused by us or our staff.

Gift Cards
Gift cards are valid for 12 months from the date of purchase.

We understand that circumstances can sometimes make it difficult to use a gift card within this period. If your gift card is approaching or has passed its expiry date, please contact us and we will be happy to consider an extension.

Gift cards are subject to any additional terms provided at the time of purchase.

Offers & Promotions
From time to time, we may offer promotional treatments, packages or discounts. Any additional terms, validity periods or exclusions relating to an offer will be communicated at the time.

Unless otherwise stated, promotions and discounts cannot be used in conjunction with another offer.

Your Consumer Rights
Nothing in these terms affects your statutory rights as a consumer.

We will provide our services with reasonable care and skill, as required under UK consumer law.

Privacy
We take your privacy seriously and handle your personal information in accordance with our Privacy Policy and applicable UK data protection law.

Our Privacy Policy can be found on thelight-salon.com.

Questions or Concerns
If you have any questions about your appointment, treatment or these terms, please contact us at selfridges@thelight-salon.com.

If you are unhappy with any aspect of your experience, please let us know so that we have the opportunity to help.

About These Terms
These terms apply to treatment appointments and treatment packages provided by The Light Salon at Selfridges London. They are governed by the laws of England and Wales and do not affect your statutory rights as a consumer.