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A Message From Our Founders...

Dear The Light Salon Family,

In these strange and worrying times, it is the people in our lives that matter. Our family, our neighbours, our customers and our employees. Which is why the temporary closure of our physical treatment spaces was so important. But we’ll be back! And with the re-opening of our salons we will be putting new protocols in place to look after the safety of our team and you, our wonderful clients and community.  

Please stay in touch. Follow us @thelightsalon and sign up to our online community. We promise to be ready to open our booking systems the moment it's safe to do so.

Thank you for your support and stay safe.

Love and light, Hannah and Laura xx

Refund and Returns Policy

Skincare Products Refunds and Returns

Unwanted Skincare Products must be returned in a saleable condition within fourteen (14) days of receiving your order. Skincare Products must be unused and in their original packaging when they are returned to us (unfortunately Cleanse & Recovery sprays cannot be returned).

We reserve the right to consider the condition of any Skincare Product that you wish to return and make any deductions if there are indications that the Skincare Product or seals have been used, removed, broken or tampered with.

If you wish to return an item we recommend using a trackable delivery service such as Royal Mail 1st Class Signed-For or Recorded Delivery.

We cannot be held responsible for loss or damage to goods whilst they are in transit. We will refund the original postage costs paid for all UK orders

Boost Device Refunds and Returns

For hygiene reasons, Boost LED Treatment devices that have been opened cannot be returned or exchanged unless they are faulty. However, we do offer a 14-day cooling-off period if the product is not used and you change your mind.

In this event, we will refund the price paid in full, subject to any deduction we are entitled to make for collection and if the item returned is not in a fully resaleable condition or the packaging is damaged.

A full two years warranty is offered for faulty goods.

If you wish to return a Boost device please contact us and we will organise collection by DHL.

Unfortunately, for orders shipped outside the European Union, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned. Costs to return the product to us in the UK will be advised as necessary.

Orders shipped to an address within the European Union will be refunded the price of the products returned minus shipping charges. Costs to return the product to us in the UK will be advised as necessary.

Please contact customerservice@thelight-salon.com regarding any problems you encounter with your Boost LED device.

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