Warranty Registration
Please register your warranty within 28 days of purchase to guarantee cover.
Simply fill out the form below and click submit.
Unwanted Reactions
Our LED devices are FDA-cleared and suitable for all skin types. On the rare occasion an unanticipated reaction occurs, please email customerservice@thelight-salon.com immediately, with a photograph and details of the reaction. Our expert team are on-hand to provide you with the necessary after-care support and guidance. We will also ask you to complete an adverse event reporting form, so we are able to document and monitor the issue accordingly.
Boost LED Mask, Bib, Collar & Patch
For hygiene reasons, Boost LED devices that have been opened cannot be returned or exchanged unless faulty. However, we offer a 14-day cooling-off period if the product is unused and you change your mind.
In this event, we will refund the price paid in full, subject to any deduction we are entitled to make for collection and if the item returned is not in a fully resaleable condition or the packaging is damaged.
Standard Warranty
Under normal use, this product is guaranteed for 2 years after its original purchase date against manufacturing defects in materials or workmanship.
Warranty Exceptions
The lithium battery is guaranteed for 1 year after its original purchase date against manufacturing defects in materials or workmanship.
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Boost Nano-Derm & bt-sculpt
For hygiene reasons, Boost Nano-Derm and bt-sculpt devices that have been opened cannot be returned or exchanged unless faulty. However, we offer a 14-day cooling-off period if the product is unused and you change your mind.
In this event, we will refund the price paid in full, subject to any deduction we are entitled to make for collection and if the item returned is not in a fully resaleable condition or the packaging is damaged.
Standard Warranty
Under normal use, this product is guaranteed for 1 year after its original purchase date against manufacturing defects in materials or workmanship.
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Please note: The warranty for all devices extends only to the original purchaser.
The warranty does not cover damage caused by the following:
- Accident, misuse, abuse or alteration
- Servicing by unauthorised persons
- Connection to incorrect power sources
- Use with unauthorised accessories
Contact customerservice@thelight-salon.com regarding any problems you encounter with your Boost LED device.