EU CUSTOMERS
Please view our revised shipping policy for orders shipped outside the UK
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Shipping Policy

ALL ORDERS WILL BE FULFILLED W/C 4th JANUARY 2021 
UK Orders 
  • Delivery is free for all online orders over £25 (UK Mainland Only). We use DHL and Royal Mail.
  • Orders under £25 are sent by Royal Mail with rates shown at checkout.

Please allow up to 5 working days for delivery once your order has been shipped.

BREXIT: A Message To Our European Customers

Please note that all sales to customers in the EU will now be sent DAP (Delivered At Place or delivered duty unpaid). This term indicates the purchaser must take responsibility for paying any import costs, such as VAT, duties, and clearing fees. 

With this in mind, please be aware that prices shown at checkout exclude VAT; this will be requested by your local customs office before goods are released.

We apologise for the inconvenience and hope to be able to offer a Duty Paid service within the next few months.

International Orders

We use DHL Express for all deliveries outside of the UK. Delivery rates for International destinations are shown at checkout.

Please allow up to 10 working days for delivery once your order has been shipped.

Please note
We will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item.

Unfortunately we are unable to guarantee delivery on a specific date. However, we will do our best to assist with any special requirements. Please feel free to email us at customerservice@thelight-salon.com

 

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